MonMenagePro
Terms of sale and service
Terms applicable to services provided by MonNettoyagePro SARL (MonMenagePro).
Address : Avenue de Vaudagne 58, 1217 Meyrin (GE), Suisse
Phone : +41 22 314 27 66
Email : contact@monmenagepro.com
Professional liability insurance : AXA — n° 14.570.68
1. Services provided to the client
The provider undertakes to carry out the mission as defined in the order or contract, with the highest level of professionalism, in compliance with applicable laws, regulations and industry standards.
MonMenagePro undertakes to mobilise the technical resources necessary to carry out the mission it thereby commits to provide.
2. Payment and invoicing
Payment methods available on the website are: credit card, Klarna, PayPal and Twint.
For recurring contractual services, the company collects payment automatically via Stripe.
3. Changes to instructions
With the company's consent, the client may issue written instructions on how a service should be carried out. Such changes may apply to additional services or lead the company to adjust the instructions for services already described. No change is possible without the company's written agreement.
4. Non-transferability
Services ordered for address A cannot be transferred to a new address B without MonMenagePro's agreement.
5. Standards
The company certifies that its services are carried out by staff with the required experience in applying cleaning-industry standards.
6. Liability
The provider is liable only for direct damage caused to the client resulting from its fault or negligence, excluding any case of force majeure.
7. Insurance and guarantees
The provider holds professional civil liability insurance covering its activities, including the missions carried out, with AXA (policy no. 14.570.68).
8. Exclusion of warranty
The provider excludes any warranty other than the statutory warranties provided under the law applicable to the service under the contract or booking. The statutory warranty does not apply in the event of non-payment by the client of amounts due under the contract or booking.
9. Undeclared work
In accordance with legislation on illegal employment and its implementing decrees, the provider certifies that, should it use one or more employees or subcontractors to carry out this agreement, the services will be performed by lawfully employed staff or duly and validly operating subcontractors.
10. Termination (recurring contracts)
The contract may be terminated unilaterally by either party, subject to one month's notice, without prejudice to any payment obligations for services already performed. No compensation is owed solely due to the termination of the contract, without prejudice to either party's liability in the event of defective performance.
Termination must be notified in writing, delivered in person, by email, or by post to the company's address.
11. Disputes and mediation
The parties are encouraged to seek an amicable resolution of any dispute. Failing that, the company and the client agree to submit the disputed points to mediation. If mediation fails, the parties may pursue any legal remedy.
12. Non-solicitation of employees
The client agrees not to offer work to, or recruit, the company's staff without its prior written consent. Employees are staff of the company and are bound by professional confidentiality and non-competition obligations.
13. Cooperation and delays
The company cooperates with the client. It acknowledges that any delay on its part may affect the completion time and require additional time to be added in order to honour the planned working time despite the delay.
14. Governing law
Any dispute relating to the validity, lapse, nullity, interpretation, performance, non-performance, extension, interruption, termination or resolution of this agreement is governed exclusively by Swiss law.
15. Force majeure, rescheduling and cancellation
Neither party is liable for a failure to perform its obligations resulting from a case of force majeure (for example, weather conditions). The client is not billed in such cases.
Services may be rescheduled between 24 and 48 hours before the planned date, depending on the company's availability. Same-day cancellations will be invoiced.
In case of illness or leave (statutory holiday entitlement) of the usual cleaner, the client is free to accept or decline a replacement; if declined, the client is not billed.
16. Shop products
Non-conforming accessories and products may be exchanged within 7 business days, provided the product has not been used. Electronic products carry a 2-year warranty against manufacturing defects.
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